FAQ

Questions, concerning the exploitation of the video slot machine:

1. The video slot machine does not start:

  • Check if the power supply is on 
  • Check the cable from the power supply to the PCB 
  • Contact the technical support department

2. The screen of the video slot machine is out of order:

  • Check the power cable from the screen 
  • Check the POWER button on the screen 
  • Check if the lead indicator on the screen is lighting 
  • Check if the lead in the PCB is lighting 
  • Contact the technical support department

3. The sensor panel on the screen does not work:

  • Check the cable from the power supply 
  • Check if the USB cable from the PCB is plugged in properly 
  • Check the calibration from the main game menu 
  • Contact the technical support department

4. The sound system is out of order:

  • Check the cable from the power supply to the sound system 
  • Check the POWER button of the sound amplifier 
  • Check if the cable is plugged properly into the PCB 
  • Check the sound settings in the main game menu 
  • Check the settings on the remote control for "MUTE" activated function

5. Some of the buttons on the video slot machine do not work:

  • Check the lead indication of the power supply + 12v 
  • Check the light indication of the KBD 
  • Check the connecting cable to the PCB 
  • Contact the technical support department

6. The back lamps of the glass do not work:

  • Check the lead indication of the power supply + 12v 
  • Check the connectors to the power cables 
  • Contact the technical support department

Questions, concerning the communications of the video slot machine:

1. NO NETWORK sign on the screen of the video slot machine:

  • Check if the Jackpot server is on 
  • Check if the green cable is plugged in properly 
  • Check the connecting cables between the video slot machines 
  • Check the communication settings in the main game menu of the video slot machine for doubling the address 
  • Contact the technical support department